Application Programmer III

Job#: 3017316

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Process Manager

Location: Charlotte, NC - Hybrid On-Site 3 Days Per Week

Duration: 12 Month Contract Role

Type: W2 contract, paid hourly. No C2C, 1099, or third-party submissions will be accepted. Only direct W-2 candidates will be considered.

Pay Rate Range: W2 $50 - $56 per hour

Industry: Financial Services

We are seeking a dynamic Process Manager to support the rollout and adoption of standardized processes across our infrastructure and production support teams. This role is highly collaborative and people-focused, requiring someone who can influence without authority, drive adoption, and understand the human side of organizational change. The ideal candidate will have experience working with APS (Application Production Support) teams, a strong grasp of process management, and the ability to navigate complex systems and stakeholder environments.

Partner with strategic leaders and cross-functional teams to drive process adoption across multiple organizations.

- Understand team-specific challenges and help remove barriers to goal achievement.

- Roll out standardized processes and ensure consistent implementation across groups.

- Engage with stakeholders who contribute only part-time to process efforts, balancing empathy with accountability.

- Act as a connector between production support teams and executive leadership, ensuring visibility and alignment.

- Collaborate with APS teams and triage groups to ensure process relevance and effectiveness.

- Track and analyze tool usage and process effectiveness using data analytics.

- Work closely with tool owners to support the implementation of systems like change management tools, service request platforms, and SOW tracking.

- Spend time engaging directly with teams-asking questions, understanding workflows, and identifying improvement opportunities.

- Help outline and prioritize deliverables over a 3-4 week sprint period.

- Strong background in process management and organizational change.

- Excellent interpersonal skills with the ability to influence without direct authority.

- Proficiency in data analytics and process tracking.

- Familiarity with tools such as Change platforms, Service Request platforms, and SOW tracking systems.

- Experience with Agile collaboration tools like Jira and Confluence.

- Ability to balance empathy with accountability in team interactions.

- Comfortable working in a highly interactive, non-desk-based role.

- Experience interacting with Application Production Support (APS) or triage teams.

- 5 - 7+ years of experience

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.