Description We are seeking an experienced
Application Support Analyst to support and maintain our county's public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center.
Responsibilities- Serve as the primary internal owner of the public safety application platform (CAD or similar).
- Provide day-to-day application support, troubleshooting, and system analysis.
- Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies.
- Support configuration, enhancements, upgrades, and new service connections as the platform evolves.
- Work closely with dispatchers, call-takers, and communications center leadership to understand workflows and translate operational needs into technical requirements.
- Collaborate with IT teams and external vendors to resolve issues and ensure system stability and performance.
Requirements Required Experience- Experience supporting 911, CAD, or emergency communications systems.
- Background in ERP or enterprise-level application support, with strong SQL or analytical capabilities.
- Experience working in multi-agency or mission-critical environments (public safety preferred).
- Ability to partner with frontline operational teams to gather requirements and improve system processes.
Preferred Skills- Experience with any major CAD or public safety software platform.
- Strong SQL experience for querying, data validation, and issue analysis.
- Familiarity with dispatch center workflows and emergency response operations.
- Ability to manage vendor relationships and coordinate technical troubleshooting.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Never miss an opportunity! Create an alert based on the job you applied for.