ServiceNow ITOM SME @ Spokane, WA (Onsite) - W2 only

Position: ServiceNow ITOM SME
Duration: 12+ months – contract
Location: Spokane, WA (Onsite)

JOB DESCRIPTION

SKILLS NEEDED : ServiceNow ITOM, ServiceMapping projects,

•             Lead the design and architecture of ServiceNow ITOMServiceMapping solutions within enterprise environments

•             Develop and implement strategies for ServiceNow ITOM modules including Service Mapping Discovery CMDB Connected Operations Cloud Observability Governance and Cloud Insights

•             Collaborate with crossfunctional teams to ensure integration and alignment of ITOM solutions with business objectives

•             Drive continuous improvement of ServiceNow ITOM processes and frameworks to optimize operational efficiency

•             Provide technical leadership and guidance on best practices for ServiceNow ITOM architecture and deployment

•             Analyze complex IT infrastructure and service dependencies to enhance service visibility and management

•             Ensure compliance with industry standards and organizational policies in ITOM implementations

•             Mentor and support junior team members in ServiceNow ITOM technologies and architecture principles

Roles and Responsibilities

•             Own the endtoend architecture and implementation of ServiceNow ITOMServiceMapping projects

•             Collaborate with stakeholders to capture and translate business requirements into technical solutions

•             Oversee configuration customization and integration of ServiceNow ITOM modules to meet client needs Lead troubleshooting and resolution of technical issues related to Service Mapping and associated ITOM components

•             Work closely with architects and platform teams to ensure scalable and maintainable solutions

•             Develop and review technical documentation including architecture diagrams process workflows and implementation guides

•             Conduct knowledge transfer sessions and training for internal teams and clients

•             Stay updated with the latest ServiceNow ITOM features and industry trends to recommend improvements

•             Manage relationships with clients and stakeholders to ensure project alignment and satisfaction

Thanks & Regards