job summary:
Roles and Responsibilities
Own the endtoend architecture and implementation of ServiceNow ITOMServiceMapping projects
Collaborate with stakeholders to capture and translate business requirements into technical solutions
Oversee configuration customization and integration of ServiceNow ITOM modules to meet client needs Lead troubleshooting and resolution of technical issues related to Service Mapping and associated ITOM components
Work closely with architects and platform teams to ensure scalable and maintainable solutions
Develop and review technical documentation including architecture diagrams process workflows and implementation guides
Conduct knowledge transfer sessions and training for internal teams and clients
Stay updated with the latest ServiceNow ITOM features and industry trends to recommend improvements
Manage relationships with clients and stakeholders to ensure project alignment and satisfaction
Skills
Mandatory Skills : ServiceNow ITOM-ServiceMapping
Good to Have Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow ITOM-Cloud Insights, ServiceNow ITOM-Discovery, ServiceNow ITOM-Governance, ServiceNow-Cloud Observability
location: Spokane, Washington
job type: Contract
salary: $57.16 - 67.16 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Job Title: ServiceNow ITOM SME Location: Spokane, WA (Onsite)
Job Summary
- Seeking an experienced Associate Principal with 11 to 15 years of expertise in ServiceNow ITOMServiceMapping and related ServiceNow ITOM modules to lead architecture and implementation initiatives
Job Description - Lead the design and architecture of ServiceNow ITOMServiceMapping solutions within enterprise environments
- Develop and implement strategies for ServiceNow ITOM modules including Service Mapping Discovery CMDB Connected Operations Cloud Observability Governance and Cloud Insights
- Collaborate with crossfunctional teams to ensure integration and alignment of ITOM solutions with business objectives
- Drive continuous improvement of ServiceNow ITOM processes and frameworks to optimize operational efficiency
- Provide technical leadership and guidance on best practices for ServiceNow ITOM architecture and deployment
- Analyze complex IT infrastructure and service dependencies to enhance service visibility and management
- Ensure compliance with industry standards and organizational policies in ITOM implementations
- Mentor and support junior team members in ServiceNow ITOM technologies and architecture principles
qualifications:
Bachelors
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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