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Desktop Support Engineer

Bentonville, AR, US • Posted 13 hours ago • Updated 13 hours ago

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

aptlogix LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Desktop Support
Windows OS
Active Directory
TCP/IP
DNS
DHCPOutlook
Teams

Summary

Job Title: Desktop Support Engineer

Location: Bentonville, AR / Tampa, FL

Duration: 6 Months+

Job Summary

Client is seeking a skilled Desktop Support Engineer to provide onsite end‑user support for corporate IT environments. The role involves troubleshooting hardware, software, and network issues, ensuring high user satisfaction, and maintaining IT standards across desktops, laptops, and peripheral devices.

Key Responsibilities

Provide onsite L2 desktop support for end users in a corporate environment
Diagnose and resolve hardware, software, OS, and application issues
Install, configure, and support Windows desktops/laptops, printers, and peripherals
Handle IMAC activities (Install, Move, Add, Change)
Support Active Directory tasks such as user account management, password resets, and group access
Troubleshoot network connectivity issues (LAN, Wi‑Fi, VPN)
Coordinate with remote teams and vendors for issue resolution and hardware replacement
Manage incidents, service requests, and changes using ticketing tools (ServiceNow preferred)
Maintain asset inventory and documentation
Ensure compliance with IT policies, security standards, and SLAs

Required Skills & Qualifications

Strong experience in Desktop / End‑User Support roles
Hands‑on knowledge of Windows OS (Windows 10/11) and MS Office suite
Experience with Active Directory, Outlook, Teams, and Office 365
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Familiarity with ITIL processes and incident management
Excellent troubleshooting and customer‑facing communication skills
Ability to work independently in an onsite support environment

Preferred Skills

Experience in enterprise or banking/financial services environments (FIS exposure is a plus)
Knowledge of SCCM, Intune, or endpoint management tools
Exposure to Mac OS support (if applicable)
IT certifications such as CompTIA A+, ITIL, Microsoft (preferred)

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91075297
Position Id: 8945105
Posted 13 hours ago

Company Info

About aptlogix LLC

aptLogiX LLC was born to stand out from other IT hardware, software and service re-sellers. We believe in offering dynamic solutions that help our clients and their customers to achieve lasting success. From corporations, SMEs, healthcare businesses and government entities, we help adapt the way information technology is used within any department across organizations in North America. With over 50 years of combined experience in the IT industry, our team is able to leverage innovative technology and offer ongoing support to build a solid infrastructure apt for your needs. Every day, we look for new ways of incorporating human elements into your IT solutions.

Our Vision - To become a reliable partner by leveraging our business acumen to enable agile technology adoption with dedicated support through transition & transformation.

Our Mission - Utilizing the brilliance of human-implemented IT solutions to empower our clients to achieve their organizational goals.

aptLogiX offers best in class IT services such as product life cycle management, Application Development & Maintenance, professional and Managed Services. In short, aptLogiX partners with you to acquire, design, implement, and maintain technology solutions that are crucial for your organizational needs.

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