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Director Level 2 Support Engineering Engagement Leader

Remote • Posted 15 hours ago • Updated 15 hours ago

Contract Independent

Contract Corp To Corp

Contract W2

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Level 2 Support
ACH
Payments
card payments
Technical Support
KPI
Stakeholder Management
Managed Services
Customer Engagement
SLAs
batch processing
ticket automation

Summary

Strong experience supporting enterprise payments platforms (card payments, ACH, wire, RTP, clearing & settlement, digital payments).

Solid understanding of distributed systems, APIs, batch and realtime processing, production diagnostics, and observability tooling.

Experience introducing or scaling automation, AIOps, and AIenabled support capabilities in production environments.

Proven ability to operate in highavailability, regulated, customerimpacting ecosystems.

Leadership & Engagement

Proven experience leading Level 2 support organizations within a Managed Services or outsourced delivery model.

Strong executivelevel stakeholder management and client engagement skills.

Ability to balance operational stability with transformation and innovation across multiple products.

Process & Delivery

Experience managing SLAs, KPIs, service governance, and automationdriven continuous improvement programs.

Strong documentation, reporting, and operational analytics skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10352316S
Position Id: 8952235
Posted 15 hours ago

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