Business Analyst II - Digital Portals

RESPONSIBILITIES:
Kforce has a client in Lake Mary, FL that is seeking a Business Analyst II - Digital Portals.

Key Responsibilities:
* Partner with product owners and business leaders to shape the roadmap for digital portals, ensuring alignment with strategic objectives and user experience standards
* Conduct market, competitive, and customer research to inform portal enhancements and long-term product evolution
* Identify opportunities to digitize manual workflows, improve self-service, and enhance portal functionality
* Lead discovery workshops, interviews, and process mapping sessions with cross-functional stakeholders
* Translate business needs into clear, concise user stories, epics, acceptance criteria, and functional requirements
* Maintain a deep understanding of portal architecture, integrations, data flows, and system dependencies
* Collaborate with UX/UI designers to develop intuitive, modern, and accessible portal experiences
* Analyze user feedback, session analytics, and pain points to recommend continuous improvements
* Advocate for best practices in navigation, content organization, and digital self-service
* Partner closely with engineering teams to refine requirements, support sprint planning, and ensure successful delivery
* Validate technical designs against business requirements; ensure traceability from concept through deployment
* Lead UAT planning, test case creation, defect tracking, and launch readiness activities
* Provide clear communication on project status, risks, and decisions to senior leaders and project teams
* Support training, documentation, and change management efforts to drive adoption of portal updates
* Act as subject matter expert for portal capabilities, business rules, and integrated processes

REQUIREMENTS:
* 5-8+ years of Business Analysis experience, preferably in digital products, portals, or enterprise web platforms
* Strong understanding of portal technologies, CMS platforms, APIs/integrations, and authentication models (e.g., SSO, identity management)
* Proficiency writing user stories, requirements documentation, process models, and workflow diagrams
* Experience with Agile/Scrum methodologies and common tools (Jira, Azure DevOps, Confluence)
* Ability to translate complex business needs into technical requirements and vice versa
* Excellent communication, facilitation, and stakeholder-management skills

Preferred Skills:
* Experience with customer, partner, or employee portals (e.g., Salesforce Experience Cloud, ServiceNow, custom portals, CMS solutions)
* Familiarity with UX principles, responsive design, and accessibility standards (WCAG)
* Background in data analysis, KPIs/metrics for digital engagement, or digital transformation programs
* Strong problem-solving ability and comfort working in fast-paced, matrixed environments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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