***Web cam Interview*** no c2c ***Onsite***Full time with benefits or long term hourly contract *** W2 only;.
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DAILY DUTIES / RESPONSIBILITIES:Key Duties Help Desk & Ticket Management Respond tand resolve help desk tickets related to: Respond tWired and wireless network issues Network account onboarding and offboarding via custom scripts Infrastructure-related incidents
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On-Call Support- Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
- Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
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Infrastructure Projects- Assist in network rollouts, upgrades, and cleanup efforts
- Participate in planning and execution of infrastructure improvements
- Support documentation and inventory of network assets
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Administrative & Technical ExpertiseProvide support for Microsoft administrative tasks, including:
- Entra ID (Azure AD) management
- Group policy and user provisioning
- Microsoft 365 administration
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Assist with server administration tasks, including:- Basic Windows Server maintenance
- Monitoring and performance tuning
- Patch management and updates
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REQUIRED SKILLS:- 5+ Years of experience with Microsoft Entra ID
- 5+ Years of experience with Microsoft administration
- 5+ Years of experience with Windows Server environments
- 10+ Years of experience in troubleshooting skills in networking (wired AND wireless)
- 5+ Years of experience in customer service
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PREFERRED SKILLS:- Experience with wiring closets
- Experience with Ruckus switches
- Experience with DeskprTicketing System
- Experience with Active Directory, DNS, and Group Policy
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ADDITIONAL SKILLS:- Ability twork independently and collaboratively in a team setting
- Excellent communication and documentation skills
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