L2- Help Desk Support Role

job summary:

Our client is looking for a support specialist to join their team. They are responsible for managing the security and lifecycle for Windows and Mac devices. You will bridge the gap between engineering and end-users, ensuring vulnerabilities are identified and remediated to maintain a high security posture.

location: Wilmington, Delaware

job type: Contract

salary: $24.13 - 26.70 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

Tech Support - Sr.

Responsibilities:

Provide endpoint vulnerability remediation support using various tools and techniques to remediate cybersecurity vulnerabilities

Monitor and respond quickly and effectively to calls received to the Capital One Service Desk

Interact with end users via soft phone or chat modules to resolve desktop vulnerabilities

Remotely access and support end-user machines to achieve first call resolution

Utilize Service Now as the ticketing tool to track and escalate incidents for end users

Participate in projects and program initiatives within the team

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 1 year of remote help desk support experience

Preferred Qualifications:

Bachelor's Degree or military experience

1 + year of equivalent Mac support experience

1+ years of equivalent Windows OS support experience

2+ years of end-user support experience

1+ years experience with ServiceNow

• 1+ years of experience with Vulnerability Assessment tools (Qualys, Rapid7, Crowdstrike, BeyondTrust)

qualifications:

Bachelor's Degree or military experience

1 + year of equivalent Mac support experience

1+ years of equivalent Windows OS support experience

2+ years of end-user support experience

1+ years experience with ServiceNow

1+ years of experience with Vulnerability Assessment tools (Qualys, Rapid7, Crowdstrike, BeyondTrust)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.