Project Manager - Service Management & Technology Procurement - ONSITE (W2 ONLY)

Job Description:

***Only W2 resumes are accepted

Work Location: Role is fully onsite
Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense. 

Provide temporary contingent labor support to combine operational oversight for system-wide technology procurement intake with software distribution and related software or contract processes. The consultant will manage and monitor workflow queues, review requests for completeness and documented criteria, route required assessment tasks, coordinate software fulfillment and product-line updates, support supplier/contract and pricing coordination, maintain documentation, prepare reporting, and serve as a liaison among OBSS, Service Management, contract managers, technical/review teams, suppliers, and university customers. The role focuses on process guidance, workflow oversight, customer communication, coordination, and transition support; technical assessment decisions remain with the designated review teams.

DAILY DUTIES / RESPONSIBILITIES:

·       Monitor, triage, and manage technology procurement, software distribution, fulfillment, service request, incident, enhancement, and related contract/procurement workflow queues.

·       Review technology procurement submissions against documented criteria; determine required assessment routing, including digital accessibility, security, AI, State of SC, and other procurement-related reviews as applicable.

·       Assign, route, and track assessment and fulfillment tasks with the appropriate review teams, Service Management, OBSS, DoIT Business Office, ServiceNow, Enterprise Applications, suppliers, contract managers, and other stakeholders.

·       Identify incomplete or unclear submissions; request missing documentation and guide customers on requirements, next steps, timelines, and expectations.

·       Coordinate software distribution requests for faculty, staff, students, and departments; help ensure product lines, pricing, fulfillment steps, and knowledge articles are current and accurate.

·       Support software or contract establishment, procurement, renewal, pricing, billing, justification, and budget coordination according to shared agreements and established processes.

·       Participate in supplier and internal stakeholder discussions related to software licensing, contract requirements, fulfillment requirements, product-line changes, and legal/procurement review needs.

·       Maintain accurate workflow records, status notes, task assignments, training materials, process documentation, FAQs, published guidance, and customer communications.

·       Track request status, aging, blockers, handoffs, renewals, and escalations; prepare status reports, ROI or trending analysis, leadership summaries, and recommendations as needed.

·       Support training and knowledge transfer for FTE staff and the newly created permanent position, including transition of responsibilities as recruitment, onboarding, and training are completed.

·       Participate in continual service improvement by using customer and stakeholder feedback to refine workflows, documentation, policies, and service processes

Required Skills

·       2+ years of experience managing queues, cases, tickets, workflow tools, intake processes, software fulfillment, procurement, contract, or administrative service operations.

·       2+ years of experience interpreting documented criteria, procedures, policies, and process guidance and apply them consistently.

·       2+ years of experience documenting and maintaining process steps, training materials, knowledge articles, FAQs, status records, and customer guidance.

·       2+ years of experience with procurement, contracts, software distribution, software licensing, service management, compliance, or administrative review workflows.

·       2+ years of experience with Microsoft Office, email/calendar tools, and workflow/ticketing/service management systems.

Preferred Skills

·       Experience in higher education, public sector, or university technology/service management operations.

·       Experience with ServiceNow or similar ITSM/workflow systems.

·       Experience with software licensing, software asset management, supplier management, contract renewals, or procurement support.

·       Experience with technology procurement, vendor intake, software purchasing, or cross-functional review processes.

·       Familiarity with accessibility, security, privacy, AI, legal, procurement, or State of SC review processes.

·       Experience supporting cost models, billing, budgeting, product-line reporting, ROI/trend reporting, or leadership briefings.

·       Experience supporting continual service improvement and using customer feedback to improve processes.

·       Ability to coordinate stakeholders across business office, service management, supplier, contract, ServiceNow, enterprise application, review, and customer teams