Service Desk Analyst

Service Desk Technician

Shifts Available

• Monday - Friday 5:30 AM - 2:30 PM
• Wednesday - Sunday 6:30 AM - 3:30 PM
• Training Schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Work Model: 100% Onsite

Position Overview

The Service Desk Technician provides first-level technical support for end users across a large, enterprise-level environment. This role involves resolving issues via phone, email, and chat, documenting all interactions in a ticketing system, and escalating when necessary. Common support areas include account access, software issues, break/fix troubleshooting, and general user assistance. This is an excellent opportunity for an entry-level candidate to gain hands-on experience in a professional IT environment.

Key Responsibilities

• Serve as the first point of contact for technical support requests through phone, email, and chat.
• Troubleshoot and resolve issues related to user accounts, software, hardware, and general system access.
• Assist with requests related to productivity tools, communication platforms, and system migrations.
• Perform password resets, account updates, and basic user administration tasks.
• Document all interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved or complex issues to higher-level support teams.
• Provide clear, professional communication to users at all organizational levels.
• Follow established workflows, service level expectations, and escalation procedures.
• Support ongoing operational initiatives and contribute to team goals.

Required Skills & Experience

• Strong customer service and communication skills.
• Ability to troubleshoot basic technical issues and guide users through solutions.
• Familiarity with account management tasks such as password resets and profile updates.
• Experience working with a ticketing system in a support environment.
• Ability to work independently and manage multiple tasks in a fast-paced setting.
• Basic understanding of common operating systems, office applications, and user support workflows.

Preferred Qualifications

• Experience in a service desk or help desk role within an enterprise environment.
• Exposure to user administration, system access management, or software support.
• Familiarity with common productivity suites and collaboration tools.
• Strong interest in developing a long-term career in IT support.

Education

• Additional technical training or certifications are a plus.

Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on May 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.