Jira Dispatcher

Rogers, AR, US • Posted 4 days ago • Updated 15 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
Company Branding Image
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Summary

This entry-level position involves managing and organizing Jira tickets to facilitate smooth workflow processes across multiple teams. The Jira Dispatcher plays a vital role in maintaining task clarity, ensuring timely updates, and supporting overall ticket management. The role requires strong organizational skills and effective communication to ensure a seamless ticket routing process and steady project progression.

Responsibilities

  • Monitor and triage incoming Jira tickets throughout the workday
  • Assign tasks to appropriate teams or individuals based on category and priority
  • Verify that tickets contain complete and accurate information prior to assignment
  • Update ticket statuses, add notes, and maintain an organized Jira board
  • Follow up on stalled or overdue tickets to promote ongoing progress
  • Communicate with requesters for clarification or provide basic status updates
  • Escalate issues requiring higher-level attention to appropriate personnel
  • Maintain consistent follow-through on assigned tasks and requests
  • Contribute to a clean and up-to-date workflow environment
  • Support team collaboration by facilitating effective communication around ticket resolution

Qualifications

  • Experience working with Jira or similar ticketing systems preferred but not required
  • Strong attention to detail and excellent organizational skills
  • Clear, concise, and professional communication abilities
  • Ability to manage multiple requests and prioritize effectively
  • Reliable, process-oriented, with a calm demeanor under pressure
  • Availability to work full-time during scheduled hours
  • Must be legally authorized to work in the United States
  • Ability to adapt quickly to workflow needs and organizational changes
  • Basic computer literacy and proficiency with common office tools

Publishing Pay Range: $18.00 - $20.00 Hourly 
This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 112206
  • Posted 4 days ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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