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Job Title: Epic Hospital Billing / Professional Billing Onshore Coordinator
Location: 100% Remote
Duration: Temp - 12 months
Pay Range: $73.52 - $77.20/hr (W2)
Job ID: 371500
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an Epic Hospital Billing / Professional Billing Onshore Coordinator to join our dynamic team. The ideal candidate will have strong experience in Epic HB/PB incident support, enhancement backlog management, and onshore/offshore coordination and a proven ability to ensure high-quality ticket intake, triage, assignment, and delivery within Epic revenue cycle workflows.
Responsibilities:
- Manage non P1 and non P2 incident support for Epic Hospital Billing and Professional Billing workflows
- Oversee and prioritize the HB/PB enhancement backlog, including intake, sizing, assignment, and delivery
- Triage incoming tickets, clarify business and technical requirements, and ensure ownership handoff to offshore analysts
- Monitor progress, remove blockers, validate solutions, coordinate testing, and manage ticket closure activities
- Run and facilitate daily handoff calls with the offshore team to review status, priorities, dependencies, and open questions
- Provide mentorship and guidance on Epic build standards, revenue cycle workflows, and troubleshooting approaches
- Ensure consistent communication, documentation, and knowledge transfer across onshore and offshore teams
- Communicate with client stakeholders and end users on ticket status, clarifications, timelines, and risks
Required Skills & Qualifications:
- 2+ years as an Epic Analyst with hands-on support and build experience
- Active Epic Hospital Billing (HB) certification
- Experience across revenue cycle workflows, including charge capture, claims, billing, edits, follow-ups, and reimbursement
- Familiarity with ITSM tools such as ServiceNow or similar ticketing systems
- Ability to manage queues, prioritize work, and coordinate across multiple stakeholders
- Strong verbal and written communication skills
Preferred Skills:
- Experience as a lead analyst, coordinator, or support manager
- Experience mentoring or onboarding junior Epic analysts
- Active or previously active Epic Professional Billing (PB) certification
- Experience in an onshore/offshore delivery model and support of complex Epic billing environments
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
Work Schedule & Expectations
- Work hours aligned to PST business hours, 8:00 AM - 5:00 PM PT
- Lead daily offshore handoff calls and provide consistent onshore coverage
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
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