Job Description
Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls.
The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc.
Position is restricted to local candidates and job duties cannot be performed remotely.
Knowledge and Experience
- Minimum 3-5 years working experience in an IT field
- Customer service and interaction
- Intune
- O365 Experience (including OneDrive, Office products, SharePoint, etc.)
- Familiarity with software installation
- PowerShell commands and scripting experience
- Experience with Active Directory, DNS, and DHCP
- AWS SysOps and infrastructure/architecture
- PowerShell scripting and automation
- Palo Alto firewall
- IIS
- Intune Administratio
Potential certs:
AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs
Note: Candidates must have an active FPCC, or complete the FPCC application process, to be considered for this position.
Required Skills
- Minimum 3-5 years working experience in an IT field
- Experience with Active Directory, DNS, and DHCP
- Associate's degree or Higher
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