Job#: 3020930 Job Description: Client: Financial Services
Team: VMO / COO Technology
Job Title: Process Engineer 4 - O2A Process Engineering Consultant
Location: Charlotte, NC | Hybrid 3x/week
Contract Length: 6 months (intent to extend/convert to FTE)
Rate: $57-63/hr
Interview Process: 30-minute MS Teams interview
Top Requirements: - 6+ years of process engineering, automation, or workforce analytics experience
- Experience translating observed workflows into SOPs or automation-ready requirements
- Strong delivery execution and stakeholder collaboration skills
- Experience working across technical and business teams
Plusses: - Experience with SKAN.ai, digital twins, or task mining tools
- Exposure to AI/ML-enabled environments
- Financial services transformation experience
Job Summary:Delivers hands-on process intelligence across the Observe-to-Agent lifecycle, supporting enterprise automation through deep workflow analysis, digital twin execution, and optimization insights.
Day-to-Day Responsibilities: - Execute Observe Analyze Optimize Run lifecycle
- Configure observation tools and validate data capture
- Produce SOPs and automation-ready documentation
- Identify inefficiencies and optimization opportunities
- Partner with product, engineering, and business teams
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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