Position: ServiceNow | ITSM |ITAM Consultant
Location: Austin, TX - Onsite
Duration: 12+ Months
Job Description:
- Oversee CMDB support services according to SLA, including requests to provision and de-provision CIs, and regular maintenance work such as ServiceNow discovery
- CMDB Health Checkup, De-Duplication Tasks, Data Cleanup and reporting.
- Responsible for daily administration, stability, and performance of CMDB.
- Responsible for managing the CMDB Health Dashboard administration.
- Create and maintain custom and out-of-the-box integrations.
- Review critical incident outage resolution results and responses and dispositions of failed changes due to CMS-related issues.
- Ensure that CMDB data is available and reliable to support other ITSM processes (Change, Incident, Problem, etc.
- Knowledge of CMDB CSDM and CI relationship.
- Knowledge of CMDB Ownership Process.
- Knowledge of CI and Asset LCM process
- Knowledge of Transform Maps
- CMDB Analysis, Reporting, PA, CSA, and Discovery Certifications.
Minimum Years of Experience, Skills, and Qualifications
Years Skills/Experience
2 Experience with IT Asset Management (ITAM)
3 Experience with IT Configuration Management Health and Data Management
3 Experience with Configuration Management Database (CMDB)
2 Experience with Common Service Data Model (CSDM)
1 Experience with IT Operations Management
1 Experience with ServiceNow Discovery
2 Experience with IT Service Management, ITIL practices
3 Strong verbal and written communication skills
Preferred Skills and Qualifications
Years Skills/Experience
3+ Experience with IT Service Management, ITIL practices
2 Demonstrated detail-oriented work and a strong interest in the type of work that re...
1 Understanding of how vendor, contracts, and software licenses data must be related.
1 ITIL Foundations or ITIL Practitioners Certification
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