CMDB / ServiceNow Configuration Analyst

Austin, TX, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • ServiceNow
  • ITIL
  • IT Service Management
  • Common Service Data Model (CSDM)
  • IT Asset Management (ITAM)
  • Configuration Management Database (CMDB)
  • IT Service Management (ITSM)
  • IT Operations Management
  • ServiceNow Discovery
  • ITIL Foundation
  • ITIL Practitioner certification

Summary

Job Title:          CMDB / ServiceNow Configuration Analyst

Location:          Austin, TX

Job Description: 

Help maintain the integrity and reliability of a ServiceNow Configuration Management Database (CMDB) that supports critical IT Service Management processes. This role focuses on CMDB administration, data quality, discovery, reporting, and configuration management operations.

What You'll Do

  • Administer and maintain the Configuration Management Database (CMDB)
  • Support CMDB provisioning and de-provisioning requests in accordance with SLAs
  • Perform CMDB health checks, de-duplication, data cleanup, and reporting
  • Manage the CMDB Health Dashboard administration
  • Create and maintain custom and out-of-the-box integrations
  • Support ServiceNow Discovery and ongoing CMDB maintenance
  • Review CMS-related issues impacting incidents and change outcomes
  • Ensure CMDB data supports Change, Incident, and Problem Management processes
  • Maintain CI relationships, CMDB ownership processes, and Asset Lifecycle Management data

Required Qualifications

  • 3 years of experience with Configuration Management Health and Data Management
  • 3 years of experience with Configuration Management Database (CMDB)
  • 3 years of strong verbal and written communication skills
  • 2 years of experience with IT Asset Management (ITAM)
  • 2 years of experience with Common Service Data Model (CSDM)
  • 2 years of experience with IT Service Management (ITSM) and ITIL practices
  • 1 year of experience with IT Operations Management
  • 1 year of experience with ServiceNow Discovery

Preferred Qualifications

  • 3+ years of experience with IT Service Management and ITIL practices
  • Demonstrated attention to detail
  • Understanding of vendor, contract, software license, and asset relationships within a CMDB
  • ITIL Foundation or ITIL Practitioner certification.

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10354711
  • Position Id: 9090496
  • Posted 2 hours ago
Contact the job poster
SG

Siva Gandreddi

Recruiter @ SRI Tech Solutions
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