Role: ITSM CMDB Configuration Analyst
Location: Austin, TX 78744
Duration: 9-month duration (with the possibility of a renewal)
The client work to be accomplished:
Oversee CMDB support services according to SLA, including requests to provision and de-provision CIs, and regular maintenance work such as ServiceNow discovery
CMDB Health Checkup, De-Duplication Tasks, Data Cleanup and reporting.
Responsible for daily administration, stability, and performance of CMDB.
Responsible for managing the CMDB Health Dashboard administration.
Create and maintain custom and out-of-the-box integrations.
Review critical incident outage resolution results and responses and dispositions of failed changes due to CMS-related issues.
Ensure that CMDB data is available and reliable to support other ITSM processes (Change, Incident, Problem, etc.
Knowledge of CMDB CSDM and CI relationship.
Knowledge of CMDB Ownership Process.
Knowledge of CI and Asset LCM process
Knowledge of Transform Maps
CMDB Analysis, Reporting, PA, CSA, and Discovery Certifications.
Required Skills:
2 years of Experience with IT Asset Management (ITAM)
3 years of Experience with IT Configuration Management Health and Data Management
3 years of Experience with Configuration Management Database (CMDB)
2 years of Experience with Common Service Data Model (CSDM)
1 year of Experience with IT Operations management
1 year of Experience with ServiceNow Discovery
2 years of Experience with IT Service Management, ITIL practices
3 years of Strong verbal and written communication skills.
Preferred Skills
3+ years of Experience with IT Service Management, ITIL practices
2 years of Demonstrated detail-oriented work and a strong interest in the type of work that requires attention to detail.
1 year of Understanding of how vendor, contracts, and software licenses data must be related to each other and assets within a CMDB
1 year of ITIL Foundations or ITIL Practitioners Certification
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