Medical • Credentialing Specialist

This role manages a high-volume, high-accuracy onboarding and credentialing program for medical professionals, including doctors, physician assistants, and nurse practitioners. The position oversees end-to-end credentialing, security form submission, government identification card coordination, and onboarding support for more than 150 personnel. Success requires strong process ownership, meticulous documentation control, stakeholder coordination, and the ability to meet demanding timelines. The role also supports reporting, compliance tracking, continuous improvement, and a clear employee experience from offer issuance through credential approval.

Responsibilities

• Lead end-to-end onboarding and credentialing for doctors, physician assistants, and nurse practitioners.
• Establish and maintain standardized onboarding, credentialing, and security checklists.
• Conduct welcome briefings and serve as the primary point of contact for pending hires from offer issuance through CAC approval.
• Compile, review, validate, and submit credential, security, and government identification card packets to MEPCOM.
• Track packet submissions, resolve discrepancies, and escalate issues as needed.
• Maintain accurate, confidential, and audit-ready credentialing and security records.
• Monitor credential status, license expirations, training completions, and compliance requirements; proactively notify stakeholders of required actions.
• Generate dashboards, reports, and executive briefings on onboarding throughput, cycle times, packet accuracy, and credential status.
• Coordinate with HR, talent acquisition, program leadership, MEPS, the Master Scheduler, security teams, and other stakeholders to support warm handoffs and process alignment.
• Analyze workflows, recommend efficiencies, coordinate training reminders, and support improvements that enhance the employee experience and reduce early attrition.

Qualifications

• Bachelor’s degree or relevant education, training, certifications, or equivalent practical experience.
• At least two years of experience managing an onboarding program, preferably supporting government clients.
• Experience credentialing medical providers, including primary source verification, license tracking, DEA and NPI monitoring, and privileging support.
• Proven data-entry accuracy and speed in a high-volume environment.
• Hands-on experience with onboarding software, credential tracking platforms, and workflow management; experience with Box, Smartsheet, Compass, or similar systems is preferred.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint, including building trackers, dashboards, reports, and briefings.
• Familiarity with MEPS/MEPCOM submission processes, government identification card requirements, security packet requirements, and coordination with security teams.
• Strong communication, briefing, problem-solving, prioritization, and stakeholder coordination skills.
• Meticulous attention to detail and the ability to manage multiple employees across varied onboarding stages while meeting aggressive timelines.
• Understanding of healthcare credentialing, federal security processes, privacy, and compliance requirements.

Publishing Pay Range: $23.00 - $25.00 hourly

This is a fully remote role and can be performed from an approved location.