IT Support Specialist

IT Support Specialist

Location: Hartford, CT (On-site) | Parking Covered
About the Organization
You'll be supporting an essential infrastructure organization that provides critical water, sewer, and utility services to the Greater Hartford region. The work we support directly impacts the community-when systems go down, people notice. That means your role in keeping technology running matters.
About the Role
We're looking for someone who's ready to start their IT career with a team that actually wants to develop you. This is an entry-level IT support position where you'll handle 80-100 calls and tickets per week, helping about 500 end-users across multiple locations solve their technology challenges.
Here's what makes this different from other help desk jobs: you'll be working alongside a small team of highly experienced IT professionals (including a CCIE-certified manager) who come from enterprise environments and genuinely want to teach you. You're not being thrown into the deep end alone-we use scripts for troubleshooting, and you'll have a strong safety net as you learn.
What You'll Be Doing

• Providing IT support across all areas of technology for our end-users
• Following established troubleshooting scripts to resolve issues efficiently
• Managing your ticket queue and staying ready for the next call
• Working with field teams and on-site users in a blue-collar work environment
• Learning from experienced team members who are invested in your growth

What We're Looking For
We care more about who you are and your potential than what's on your resume. Here's what matters:

• Strong technical aptitude and genuine curiosity about how technology works
• Excellent communication skills-you can explain things clearly and listen well
• Organized and able to follow written instructions carefully
• Friendly, outgoing personality with a good sense of humor
• Patience and a customer service mindset when dealing with frustrated users
• Ability to stay calm under pressure and move from one call to the next
• Basic familiarity with Windows (we'll teach you the rest)

Nice to Have

• Experience with ticketing systems

Why This Role?
This isn't just another help desk job. You'll be joining a tight-knit team of five highly skilled IT professionals who have years of enterprise experience and are committed to mentoring you. The team is led by a CCIE-certified manager-one of the most advanced certifications in networking-who's built a culture focused on learning and development.
If you're looking to build a real career in IT and want to learn from people who know their stuff, this is your opportunity.
Work Environment
You'll be part of a small team of 5 supporting 500 end-users, many working in the field or at different work sites. It's a blue-collar environment where people depend on their technology to get their jobs done, so your work directly impacts their day.
Ready to Start Your IT Career?
If you're someone who's eager to learn, enjoys helping people, and wants to grow into IT with a team that will invest in you, we'd love to hear from you.
Job Type & Location
This is a Contract position based out of Hartford, CT.
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hartford,CT.
Application Deadline
This position is anticipated to close on Mar 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.