Communications Lead

Description:

Bachelor Degree: (Required, Preferred or Not Required)

• Required.       

Role Responsibilities: (what they will be doing)

• Lead the program-wide communications strategy across the multiple project workstreams.
• Develop and maintain a communications roadmap aligned with program scope, schedule, and dependencies.
• Establish program standards for messaging, templates, tone, and approval workflows that follow the Truist communication guidelines.
• Ensure compliance with Truist PMLC, TDLC, and risk management routines in all communications.
• Oversee Service Integrator execution of communication deliverables; review and approve content before release.
• Define audience segmentation and stakeholder mapping for impacted business and functional areas.
• Engage with business/functional leaders and impacted individuals through listening sessions, office hours, and feedback forums.
• Create role-based communications and job aids explaining process changes and impacts.
• Coordinate readiness surveys and pulse checks; analyze results and feed insights into risk mitigation plans.
• Craft executive and leadership messaging for steering committees and program updates.
• Publish recurring updates (newsletters, FAQs, release notes, cutover communications) across approved channels.
• Plan and host town halls, webinars, and Q&A sessions to drive engagement and adoption.
• Integrate communications with change management and training plans for timely readiness messaging.
• Develop and execute cutover communication plans, including blackout windows and “Day 1” guides.
• Monitor communication risks and issues, escalate as needed, and implement mitigation strategies.
• Track and report communication KPIs (reach, engagement, sentiment) to program leadership.
• Prepare executive dashboards and briefing packs summarizing communication health and stakeholder readiness.
• Collaborate with Program Managers, Project Managers, Business Leads, Training Lead, and the Service Integrator to ensure messaging supports benefits realization and risk mitigation.
• Conduct impact assessments based on design sessions to evaluate and develop the communication road map.
• Implement the communication roadmap developed in partnership with the Service Integrator.                 

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

• Major financial institution (Category 1 or 2 bank) transformative program experience, preferably ERP or Finance Transformation.

• Familiarity with SAP S/4HANA and OneStream.
• Proven ability to lead program-wide communications strategy for complex, multi-workstream initiatives.
• Demonstrated experience in stakeholder engagement and relationship building, including senior leadership and cross-functional teams.
• Ability to translate technical and process changes into clear, business-friendly messaging for diverse audiences.
• Experienced in developing and executing communications governance frameworks, including templates and approval workflows.
• Proven experience in managing vendors or service integrators for communications delivery.
• Strong facilitation and presentation skills for town halls, webinars, and executive briefings.
• Enhanced planning and organizational skills, including communications calendar management and dependency alignment.
• Ability to translate conversations with process owners and stakeholders into effective communication plans and messaging frameworks.    

PlNice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However candidates with any of these will be looked at first.)

• Background in Accounting and Finance as a stakeholder or communications role with experience ensuring GAAP compliance, regulatory reporting, and profitability.
• Experience planning and executing readiness activities, including client and teammate communications for large-scale transformations.
• Prior experience supporting system and user acceptance testing communications and readiness planning.
• Exposure to AI and automation strategy communications within enterprise programs.
• Experience with data strategy communications, including governance and analytics messaging.
• Familiarity with BTP, FRDM, Hyperion, and BPC.
• Certification in Project Management (PMP) or Change Management.

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”