Desktop Support Technician

About the role
We're looking for a customer-focused Desktop Support Specialist to deliver high-quality end-user support in a 50% Windows / 50% macOS environment. You'll be the face of IT for our employees and executives-troubleshooting issues, managing assets in ServiceNow, and serving as smart hands for our outsourced infrastructure team. Success in this role requires strong technical fundamentals, excellent communication, and a calm, service-first approach.
What you'll do
End-user support (Windows & macOS): Diagnose and resolve hardware/software issues, perform break/fix, imaging, upgrades, and peripheral support across laptops, desktops, and mobile devices.
Microsoft 365 / Outlook: Support Outlook (profiles, mail flow, OST/PST, shared mailboxes, calendaring), Teams, OneDrive, SharePoint, and Office apps-including configuration and basic admin tasks.
Executive & VIP support: Provide white-glove support to executive leadership and senior stakeholders; deliver clear, patient communication and proactive follow-up.
Incident & request management: Own tickets through completion in ServiceNow, meeting or exceeding SLAs; document troubleshooting steps and knowledge articles.
IT asset management: Track, update, and reconcile hardware and software assets in ServiceNow; coordinate device lifecycle (procurement, deployment, recovery, disposal).
Networking (smart hands): Perform basic network troubleshooting (TCP/IP, LAN/WAN, Wi-Fi), port patching, and smart-hands tasks under guidance from the outsourced infrastructure team.
On/Offboarding & access: Prepare and deploy systems, configure user profiles, handle account setups, and ensure smooth day-one readiness.
Collaboration & process: Escalate issues appropriately, collaborate with vendors/infra teams, and suggest improvements to tools, documentation, and workflows.
What you bring
3-5 years providing hands-on technical support in mixed Windows & macOS environments (roughly 50/50).
Strong experience supporting Microsoft 365, with emphasis on Outlook troubleshooting and configuration.
ServiceNow (or similar ITSM) experience, including ticketing, SLAs, and IT asset management.
Networking fundamentals: TCP/IP, LAN/WAN, Wi-Fi; comfort acting as smart hands for network/infra tasks.
Soft skills: Exceptional communication, patience, and interpersonal skills; able to build trust and work effectively with executives and users at all levels.
Proven ability to manage priorities, document clearly, and follow through to resolution.
Nice to have
Experience with Intune and/or Jamf (device management), software packaging, or imaging tools.
Basic identity/access management familiarity (e.g., Azure AD/Entra ID).
Audio/Video and conference room support (Teams/Zoom).
Scripting basics (PowerShell, Bash) for automation.
Work environment & logistics
Environment: ~50% Windows / 50% macOS endpoints.
Schedule: (Standard business hours), with occasional after-hours support for priority incidents or maintenance windows.
Onsite/Hybrid: (Specify onsite expectations if applicable.)
Physical: Ability to lift/move equipment (~25-40 lbs) during deployments.
Why join
High-visibility role supporting leaders and cross-functional teams.
Opportunity to refine processes, improve user experience, and influence endpoint standards.
Job Type & Location
This is a Contract position based out of Birmingham, MI.
Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,MI.
Application Deadline
This position is anticipated to close on Feb 7, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.