Help Desk Analyst

Description

We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment.

Responsibilities:
Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period.
Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment.
Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes.
Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement.
Coordinate device intake and return processes to ensure technology assets are handled in an organized and timely manner.
Support general help desk activities by responding to basic technical questions and escalating more complex issues when needed.

Requirements

Hands-on experience supporting, repairing, or maintaining Chromebook devices.
Ability to diagnose common hardware and basic software issues with speed and accuracy.
Familiarity with help desk practices, including ticket tracking and documentation.
Strong organizational skills with the ability to manage multiple devices and tasks at once.
Clear communication skills and a detail-oriented approach to end-user support.
Availability to work during the summer months of July and August in New York, New York.

Technology Doesn't Change the World, People Do.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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