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Engagement Manager

Remote in Plano, TX, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Engagement Manager
client satisfaction
Delivery
client relationships

Summary

Job Title: Engagement Manager

Location: Plano, TX (Onsite)

Duration: 12+ Months

Experience Required: 2–4 Years

Open Positions: 3

Role Overview

We are seeking a dynamic Engagement Manager to act as the primary point of contact for customer engagements. The candidate will be responsible for managing end-to-end project delivery, ensuring client satisfaction, and driving long-term relationships within telecom or technology environments.

Key Responsibilities

1. Client Engagement & Relationship Management

Serve as the primary point of contact for client engagements
Build and maintain strong client relationships to ensure satisfaction and retention
Act as a liaison between clients and internal teams

2. Project Delivery

Manage end-to-end delivery of multiple projects
Ensure timelines, quality standards, and deliverables are met
Handle multiple engagements simultaneously in a fast-paced environment

3. Collaboration & Stakeholder Management

Collaborate with cross-functional teams to align solutions with customer needs
Communicate effectively with stakeholders at all levels

4. Process Improvement & Growth

Identify opportunities for process improvements
Support upselling and cross-selling of services

Required Skills

Core Competencies

Customer Relationship Management (CRM)
Project Management
Analytics
Telecom / Network Management domain knowledge

Experience

2–4 years of experience in customer engagement or client management roles
Experience managing large-scale engagements in telecom or technology environments

Soft Skills

Strong communication and negotiation skills
Excellent stakeholder management abilities
Ability to multitask and work under pressure

Preferred Skills

PMP or equivalent project management certification
Experience with CRM platforms and customer success tools
Knowledge of telecom industry processes and solutions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10488618
Position Id: 8942170
Posted 3 hours ago

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