Engagement Manager (Telecom Domain)

Plano, TX, US • Posted 11 hours ago • Updated 51 minutes ago
Full Time
Part Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Project Implementation
  • Effective Communication
  • Virtual Machines
  • Relationship Management
  • SAP FI
  • Customer Relationship Management (CRM)
  • Customer Satisfaction
  • Delivery Management
  • Management
  • Project Delivery
  • Enterprise Architecture
  • Communications Management
  • Collaboration
  • Windows Identity Foundation
  • Process Improvement
  • Continuous Improvement
  • Durable Skills
  • Customer Engagement
  • Account Management
  • Communication
  • Negotiations
  • Stakeholder Management
  • Network Administration
  • Telecommunications

Summary

ROLE: Engagement Manager (Telecom Domain)



Job Summary

We are looking for a dynamic Engagement Manager with experience in telecom and customer relationship management to lead client engagements and ensure successful delivery of projects.

The ideal candidate will act as the primary point of contact for clients, manage project execution, and drive customer satisfaction through effective communication, delivery excellence, and strategic collaboration.



Key Responsibilities

Client Engagement & Relationship Management

  • Serve as the primary point of contact for client engagements
  • Build and maintain strong customer relationships
  • Ensure high levels of customer satisfaction and retention



Project & Delivery Management

  • Manage end-to-end project delivery ensuring timelines and quality standards
  • Handle multiple projects simultaneously in a fast-paced environment
  • Track project progress and resolve delivery challenges



Stakeholder & Communication Management

  • Collaborate with:
    • Internal teams
    • Business stakeholders
    • Technical teams
  • Communicate project updates, risks, and resolutions effectively



Business Growth & Process Improvement

  • Identify opportunities for:
    • Process improvements
    • Upselling additional services
  • Drive continuous improvement in delivery and engagement processes



Required Skills

Core Skills

  • 2-4 years of experience in:
    • Client engagement
    • Customer success
    • Account management
  • Strong communication and negotiation skills
  • Experience in stakeholder management



Domain Skills

  • Experience in Telecom / Network Management domain
  • Understanding of telecom processes and solutions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91018020
  • Position Id: PDT - 10886-12021-1776173516
  • Posted 11 hours ago

Company Info

About Purple Drive Technologies LLC

Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.

We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.

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