Engagement Manager

Plano, TX, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
No Travel Required
On-site
Depends on Experience
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Fitment

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Job Details

Skills

  • Customer Relationship Management
  • Telecom
  • client management

Summary

Job Title:   Engagement Manager
Location:  Plano, TX

 

Role: Engagement Manager

Skills: Telecom - Network Management- Customer Relationship Management - Analytics~Project Management

Experience Required: 4+ years
 
Role Descriptions: Serve as the primary point of contact for customer engagements. Manage end-to-end delivery of projects| ensuring timelines and quality standards are met. Build and maintain strong relationships with clients to drive satisfaction and retention. Collaborate with internal teams to align solutions with customer needs. Identify opportunities for process improvement and upselling additional services.
 
Essential Skills: Role - Engagement Agents| Location - Plano| Texas (Onsite)| Required Skills - 3-4 years of experience in customer engagement or client management roles. Proven track record of managing large-scale engagements in telecom or technology domains. Strong communication| negotiation| and stakeholder management skills. Ability to handle multiple projects simultaneously and work under pressure. Familiarity with project management methodologies and tools. Preferred Skills - PMP or similar project management certification. Experience with CRM platforms and customer success tools. Knowledge of telecom industry processes and solutions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10374872
  • Position Id: 34583-43206-
  • Posted 10 hours ago

Company Info

About Galaxy i Technologies, Inc.

Galaxy i Technologies, Inc is a global consulting and IT services company that is known for its commitment to client satisfaction. Galaxy i Technologies is an information technology firm offering IT Consulting, Staff Augmentation, Software Development & Training and E-commerce Development. We help our Clients to implement these solutions through a variety of skilled consulting services like Application management, Implementation and Infrastructure management.



Galaxy i Technologies has a pool of highly skilled professionals who work through the life cycle of challenging and exciting projects, including System Analysis, Designing, Development, Implementation, Maintenance, Enhancements and Test Support to our Fortune 500 Corporations.


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