Job#: 3027743
Job Description:
Job Description: Mobile Endpoint Specialists will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.
Responsibilities:
Troubleshoot and resolve mobile device issues or problems with device hardware and software
Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
Lead day to day enrollment/provisioning/monitoring of smartphones
Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
Utilize ServiceNow for asset & incident management
Manage mobile devices in Workspace UEM
Use Excel & Google Sheets formulas for analyzing, recording, & reporting
Basic Qualifications:
High school diploma, GED or equivalent certification
At least 2 years of experience with help desk & Level 2 (L2) support
At least 2 years of experience in IT asset management
At least 1 years of experience with Mobile device support
At least 2 years of experience with ServiceNow
Preferred Qualifications:
Bachelor's degree
ITIL Certification
5+ years of experience with help desk & L2 support
4+ years of experience in IT asset management
4+ years of experience with Mobile Device Management support
4+ years of experience with ServiceNow
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3027743
- Posted 5 hours ago
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