Help Desk Analyst I

Description

We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Houston, Texas. In this role, you will provide technical support to end users, troubleshoot hardware and software issues, and ensure smooth operation of computer systems and devices. This position requires expertise in various technologies and a proactive approach to resolving technical challenges.

Responsibilities:
Provide first-level technical support for hardware, software, and network issues.
Troubleshoot and resolve problems related to Android devices, Apple devices, and Mac computers.
Configure and deploy computer hardware and software systems, ensuring proper functionality.
Manage user accounts and permissions using Active Directory.
Support Citrix and Cisco technologies to maintain system performance and security.
Perform routine system maintenance and updates to optimize functionality.
Assist with configuration management and ensure compliance with company standards.
Collaborate with team members to implement new deployments and upgrades.
Document technical issues and solutions to improve future support processes.
Deliver exceptional customer service to internal and external users.

Requirements

Proven experience in Android development and support.
Familiarity with Cisco and Citrix technologies.
Proficiency in working with Mac computers and Apple devices.
Strong knowledge of Microsoft systems and applications.
Hands-on experience with Active Directory management.
Expertise in computer hardware troubleshooting and configuration.
Ability to perform system deployments and configuration tasks effectively.
Excellent problem-solving and communication skills.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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