ERP/CRM Consultant

Description

We are looking for an ERP/CRM Consultant to partner with business teams and delivery stakeholders in Glendale, California to shape effective Salesforce solutions. This Long-term Contract position focuses on evaluating operational needs, defining clear functional expectations, and helping Agile teams deliver business-aligned outcomes. The role is ideal for someone who can connect business priorities with platform capabilities across the full solution lifecycle.

Responsibilities:
Facilitate discovery sessions with stakeholders to uncover business goals, pain points, and functional needs related to Salesforce initiatives.
Examine existing workflows and map improved future-state processes that support operational efficiency and business value.
Convert business input into well-defined functional specifications, user stories, and measurable acceptance criteria for delivery teams.
Partner with technical resources and product leadership to guide solution design, platform configuration decisions, and feature prioritization.
Maintain and organize product and sprint backlogs to ensure work items are clear, actionable, and aligned with project objectives.
Take part in Agile ceremonies, including sprint planning, backlog refinement, review sessions, and retrospectives, to support continuous progress.
Provide ongoing clarification to development and QA teams so that requirements are accurately understood and implemented.
Assist with functional testing, issue triage, resolution tracking, release readiness activities, and stakeholder demonstrations.
Work closely with business partners to confirm that delivered capabilities meet intended goals and support adoption through clear documentation.

Requirements

Hands-on experience working with Salesforce Sales Cloud and Salesforce Service Cloud in a functional consulting or related role.
Strong background in requirements elicitation, business process analysis, and creation of business requirement documentation.
Demonstrated ability to write user stories and acceptance criteria that support Agile delivery practices.
Practical knowledge of Scrum activities such as sprint planning, backlog refinement, sprint reviews, and retrospectives.
Experience managing stakeholder communication and aligning cross-functional teams around business priorities.
Familiarity with Salesforce configuration concepts and the ability to collaborate effectively with development teams on solution delivery.
Working understanding of technical concepts such as client-side scripting, API development, and configuration management in support of CRM initiatives.

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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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