For further inquiries about this opportunity, please contact our Talent Specialist, Amit, at
Title: ServiceNow Delivery Project Manager
Duration: 9 Months with possibility of extension based on demand.
Location: Corning, NY area or Charlotte, NC area preferred.
Remote candidates in Eastern or Central Time Zones considered
Travel Requirement: Candidate may be required to Corning, NY or Charlotte, NC to participate in project workshops. Advance notice will be provided. Travel is not expected to exceed 25%.
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.
Description:
About the Role
• We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments.
• The successful candidate will take ownership of delivery outcomes, proactively manage risks and issues, engage stakeholders, and ensure solutions are delivered in alignment with client’s quality, compliance, and governance standards.
• Client is a global leader in innovation and technology. As an IT PMO Project Manager supporting the ServiceNow delivery focus, you will play a key role in enabling scalable platforms, modern service delivery, and product-oriented ways of working that directly support business transformation.
• If you are a delivery-focused leader with strong ServiceNow implementation experience and a passion for Agile, product-centric execution, we encourage you to apply.
• Beginning the deployment of Greenfield SNOW Implementation currently. MUST have Led a SNOW implementation end to end in last 5 years.
• Expect to Hit the Ground running from Day 1, able to handle IT escalations, Top notch Communication skills
Key Responsibilities
1. Project & Product Delivery Ownership
• Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are met.
• Drive accountability for project and product outcomes, proactively resolving delivery challenges.
• Understand and manage the distinction between product-based delivery (roadmaps, backlogs, continuous value delivery) and traditional project execution.
• Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models.
2. ServiceNow Implementation Leadership
• Manage ServiceNow deployments and enhancements across multiple modules, including:
• HR Service Delivery (HRSD)
• Finance-related workflows and integrations
• IT Infrastructure / ITSM / ITOM
• Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors.
• Ensure platform configurations, integrations, and releases align with business outcomes and architectural standards.
3. Agile & Scrum Execution
• Lead delivery using Agile and Scrum methodologies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Partner closely with Product Owners to manage backlogs, prioritize features, and deliver incremental value.
• Support teams transitioning from project-centric to product-centric operating models.
4. Project Leadership & Governance
• Develop and maintain project plans, delivery roadmaps, milestones, and resource plans.
• Own and manage RAID (Risks, Assumptions, Issues, Dependencies) logs and ensure timely mitigation and escalation.
• Provide clear, concise status reporting and executive-level communication.
• Ensure alignment between delivery teams, PMO governance, and business strategy.
5. Stakeholder Engagement & Communication
• Build strong relationships with business leaders, product owners, and technical teams.
• Act as the primary point of contact for delivery status, risks, and decisions.
• Engage senior leadership and key decision-makers to maintain momentum and alignment.
6. Quality, Compliance & Continuous Improvement
• Ensure adherence to client’s quality, compliance, and governance standards.
• Promote continuous improvement through lessons learned, retrospectives, and delivery metrics.
• Ensure deliverables meet agreed-upon acceptance criteria and business expectations.
Qualifications
Education
• Bachelor's Degree (minimum required)
Experience
* *• 7+ years of IT project/program management experience, preferably within a PMO environment.
** • Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years.
• Proven delivery experience with ServiceNow modules supporting HR, Finance-related workflows, and Infrastructure / ITSM / ITOM.
• Demonstrated success leading complex, cross-functional initiatives in enterprise environments.
• Experience operating in product-centric delivery models and managing the transition from project-based delivery.
• Candidates with Manufacturing industry background preferred
Certifications
** • PMP (Project Management Professional) certification required.
PLEASE NOTE:
• Submissions are required to include the candidate's PMP Certification Number and Active Dates listed. Submissions that do not have this information will not be considered for shortlisting.
• Agile and/or Scrum certification (CSM, PMI-ACP, SAFe, or equivalent) strongly preferred.
• ServiceNow certifications preferred, including but not limited to:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – HR Service Delivery, ITSM, ITOM, or related modules
• ServiceNow Certified Application Developer (CAD)
Skills & Competencies
** • Strong understanding of Agile, Scrum, and hybrid delivery models.
• Ability to manage project plans, roadmaps, backlogs, and RAID logs effectively.
• Exceptional stakeholder management and communication skills.
• Proven problem-solving, decision-making, and escalation capabilities.
• Detail-oriented with a strong commitment to delivery quality and compliance.
• Ability to lead without authority and influence across organizational boundaries.
Interview Process:
• Two Rounds. First Round Video Interview with PMO Panel. Second Round Video Interview with PMO & Project Sponsor Panel. Third round may be possible for candidate determination.
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