Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a contract opportunity in Pennsylvania. This role supports day-to-day technology needs across the site by keeping end-user devices, productivity tools, and related hardware operating reliably. The position is ideal for someone who enjoys hands-on troubleshooting, clear communication with employees, and working across office and shop floor environments to resolve technical issues efficiently.

Responsibilities:
Set up, update, and maintain desktops, laptops, and peripheral equipment so systems remain aligned with approved software versions and configuration standards.
Deliver technical support for end users by diagnosing and resolving issues involving workstations, printers, projectors, and other connected devices.
Record incidents, service activity, and resolution details in ServiceNow to ensure accurate tracking and timely follow-up.
Manage device inventory records and document equipment changes, including workstation deployments, relocations, and removals through established change processes.
Assist employees with Microsoft 365 support needs, including Outlook, Office applications, and OneDrive, as well as common mobile device issues on Android and Apple platforms.
Provide user guidance on workstation operation, business applications, and the local network environment to improve day-to-day effectiveness.
Offer support for additional software tools and operational systems as needed, including equipment used within the shop floor environment with training provided.
Move throughout a large facility, including stairways and production areas, to respond to support requests and complete on-site technical assistance.

Requirements

Hands-on experience troubleshooting desktops and laptops running Windows operating systems in an end-user support setting.
Working knowledge of Microsoft Office applications, antivirus tools, network printing, backup and recovery concepts, and basic software deployment methods.
Familiarity with networking fundamentals such as TCP/IP, routing, and general connectivity troubleshooting.
General understanding of technologies such as network servers and Citrix environments.
Strong verbal and written communication skills with the ability to provide effective customer support and practical problem resolution.
Eligibility to work in the U.S. is required.
An associate degree in Computer Science or a related field is preferred.
Two or more years of desktop support experience and the ability to obtain and maintain a DoD Secret security clearance are preferred.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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