Position: End User Support Analyst - I
Location: Ashburn, Virginia
Duration: Contract
Job ID: 175677
Job Overview: We are seeking an entry-level End User Support Analyst to join our team. The ideal candidate will be responsible for providing exceptional support as part of the sales support team. This role involves reviewing, researching, and establishing sales account requests, assisting with data cleanup, and supporting system testing. The position offers a hybrid working model, with the potential for remote work based on performance.
Responsibilities: - Respond to, review, research, and establish Sales Account & NASP requests using provided data and tools.
- Assist with CLE review, updates, and duplicate cleanups to ensure CLE records are unique per customer.
- Review requirements, test, and accept new GCH application functionality.
- Provide exceptional customer service via phone and email as necessary.
Qualifications: - Strong ability to manually review data from multiple sources and make connections between them.
- Proficiency in Microsoft Excel and Google Sheets for data analysis.
- Excellent written and spoken English communication skills.
- Quick learner with the ability to adapt to new tools and work collaboratively in a team environment.
- Ability to work under tight timelines and meet or exceed SLAs.
- Willingness to support system testing during evenings or weekends as required.
Desired Skills: - Experience in customer service support.
Education/Certifications: - High School diploma required; Bachelor's degree preferred.
- Data analysis certifications preferred.
- Para-legal knowledge is a plus.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
- Pay any fee to be considered for, submitted to, or selected for any opportunity.
- Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
- Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $15hr - $15hr on w2 The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at
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