Business Analyst

Description

Position Summary We are seeking a Business Analyst to support a high-profile digital transformation initiative involving the migration of Caterpillar's Digital Support organization from Salesforce to Microsoft Dynamics 365. This individual will work closely with the Product Owner and Capgemini implementation team to manage day-to-day project operations, maintain Azure DevOps work items, coordinate project activities, and facilitate requirements gathering. The ideal candidate is highly organized, experienced in enterprise software implementations, and comfortable acting as the liaison between business stakeholders and technical teams. This role will play a critical part in ensuring the project remains on track for a targeted November go-live and will support ongoing Phase 2 initiatives following production deployment. Key Responsibilities Business Analysis & Requirements Management -Gather, analyze, and document business requirements from stakeholders. -Refine requirements into detailed user stories and acceptance criteria. -Partner with business teams and implementation partners to clarify requirements and resolve questions. -Assist with backlog grooming and requirements prioritization. -Document project decisions, assumptions, and business processes. Azure DevOps Administration -Maintain and update user stories, tasks, defects, and epics in Azure DevOps. -Ensure work items are properly linked, prioritized, and documented. -Support sprint planning, backlog refinement, and reporting activities. -Maintain backlog hygiene and project documentation. Project Coordination -Coordinate project meetings and stakeholder working sessions. -Develop and distribute meeting agendas. -Capture and publish meeting minutes and follow-up actions. -Track action items and ensure accountability across project teams. -Maintain RAID (Risks, Assumptions, Issues, and Dependencies) logs and readiness trackers. Stakeholder Communication -Serve as a liaison between business stakeholders, Product Owners, and Capgemini implementation teams. -Facilitate communication across multiple workstreams. -Escalate risks, issues, and dependencies as needed. -Provide status updates and support project reporting efforts. Required Qualifications -3+ years of Business Analyst experience supporting enterprise technology projects. -Experience gathering and documenting business requirements. -Experience creating and managing user stories and acceptance criteria. -Strong experience using Azure DevOps or similar Agile project management tools. -Excellent organizational, communication, and documentation skills. -Experience coordinating meetings, action items, and project deliverables. -Ability to work effectively with both technical and non-technical stakeholders. Preferred Qualifications Experience supporting Microsoft Dynamics 365 implementations. Experience with Salesforce migrations or CRM transformation projects. Experience working in Agile delivery environments. Familiarity with User Acceptance Testing (UAT) processes. Experience working alongside large systems integrators such as Capgemini, Accenture, Deloitte, or Cognizant. Experience supporting contact center or customer support technology initiatives.

Skills

Business analysis, Agile, Requirements gathering, Requirement gathering, Business requirements, User stories, Sql, Data, Analysis, Project management, Implementation, Scrum, Jira, Business process, Data analysis, dynamics crm

Top Skills Details

Business analysis,Agile,Requirements gathering,Requirement gathering,Business requirements,User stories,Sql,Data,Analysis,Project management,Implementation,Scrum

Additional Skills & Qualifications

Technical Skills Microsoft Dynamics 365 exposure or experience Salesforce experience (especially migration or replacement projects) Azure DevOps administration and reporting User story creation and backlog management Process mapping and workflow documentation UAT planning and coordination Defect and issue tracking Data analysis and reporting using Excel Familiarity with CRM platforms and customer support systems Project & Business Analysis Skills Requirements elicitation and documentation Business process analysis and improvement Gap analysis Acceptance criteria development Change management support Risk, issue, action, and dependency (RAID) management Stakeholder management Meeting facilitation and workshop leadership Agile/Scrum methodologies Sprint planning and backlog refinement Soft Skills Strong organizational skills Excellent written and verbal communication Ability to manage multiple priorities in a fast-paced environment Strong attention to detail Self-starter with minimal supervision Ability to build relationships across business and technical teams Critical thinking and problem-solving skills Strong follow-through and accountability

Experience Level

Expert Level

Job Type & Location
This is a Contract position based out of Peoria, IL.
Pay and Benefits
The pay range for this position is $50.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.