Job#: 3028815 Job Description: Technical Support Specialist
Location: Clayton, Missouri (On-site)
Employment Type: Contract
Role Overview
We are seeking a Technical Support Specialist for a 6-month contract position. This role involves a blend of internal IT support and external client assistance. The successful candidate will act as a key point of contact, handling technical and service-related inquiries in a dynamic help desk environment.
Key Responsibilities
- Provide technical support across both IT (60%) and client support (40%) functions.
- Serve as a liaison between advisors, clients, and the client support line.
- Manage internal IT support calls from advisors and other resources.
- Handle external client support calls, addressing various technical issues.
- Perform desktop support tasks requiring strong customer interaction skills.
- Troubleshoot a range of issues from password resets to branch-level outages.
- Operate within a service desk environment with elevated system access.
Work Schedule
- Monday-Friday, with a shift of either 7:00 AM - 4:00 PM or 7:30 AM - 4:30 PM.
- One Saturday shift is required every one to two months, from 8:00 AM - 1:00 PM.
- Flexibility for additional hours or schedule adjustments may be necessary.
Required Qualifications
Experience: Entry-level experience in a technology help desk setting.
Technical Skills: Proficiency with ZenDesk and the Microsoft Suite.
Professional Skills: The ability to adapt quickly and perform effectively in high-pressure situations is required. Strong communication skills are necessary for handling challenging calls.
Compensation & Benefits
The pay rate for this position is between $20.00 and $25.00 per hour. Further details on benefits can be provided.
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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