Position SummaryThe IT Support Technician provides advanced technical support to internal customers for computer systems, mobile devices, software applications, and multimedia technologies. This role is responsible for troubleshooting complex technical issues, administering corporate end-user systems, supporting CAD platforms, and developing automated solutions to improve IT service delivery
What You'll DoEnd User & Technical Support - Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
- Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
- Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
- Ensure timely resolution of service tickets in alignment with departmental service level expectations.
- Support hardware and software upgrades, system implementations, and technology rollouts.
- Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
- Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
- Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
- Provide on-site and remote support for conference room technologies and executive presentations as needed.
Automation & Continuous Improvement - Develop and implement automated technology solutions using scripting tools such as PowerShell.
- Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
- Analyze support data trends to recommend proactive solutions.
Training & Leadership - Develop and deliver end-user training materials and sessions as required.
- Mentor junior support technicians and provide technical guidance.
- Collaborate with IT team members to ensure consistent service standards and knowledge sharing.
What You Bring - Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
- Advanced knowledge of:
- PC repair and configuration
- Microsoft Windows operating systems
- Microsoft Office applications
- Software deployment tools (SCCM or similar platforms)
- Intermediate knowledge of:
- TCP/IP networking concepts
- Windows networking and security
- Strong analytical and problem-solving abilities.
- Advanced written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service orientation.
- Ability to work independently and collaboratively within a team.
What's in It for You? - Comprehensive Health Coverage: MEPPI pays 90% of medical, dental, and vision plan costs.
- Retirement Savings: 401(k) plan with up to 4% company match.
- Generous Time Off: Vacation accrual starting after 90 days plus 12 paid holidays.
- Career Development: Access to training programs, leadership development, and educational assistance.
- Additional Benefits: Profit sharing, wellness programs, and access to our fitness center in Warrendale, PA.
Why MEPPI?At MEPPI, you'll be part of a team committed to quality, innovation, and operational excellence. As a member of Mitsubishi Electric's global organization, you'll help deliver mission-critical power solutions that support data centers, infrastructure, and essential services across North America - all within a collaborative, growth-focused environment.
About UsMitsubishi Electric Power Products, Inc. is a leading provider of power systems, rail transportation, and large visual display solutions in North America. Join us and become part of a global organization shaping the future of energy and transportation.
Equal Opportunity EmployerMEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and ensure fair and equitable consideration for all candidates.
Notice to Agencies and Search FirmsMEPPI does not accept unsolicited resumes from agencies or search firms for this position. Any resume submitted without a signed agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.
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