We are seeking a highly experienced ServiceNow Lead Technical Consultant specializing in IT Asset Management (ITAM) with deep expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM). This role involves leading workshops, demonstrating solutions, refining requirements, and configuring ServiceNow ITAM modules while providing strategic advisory support. The ideal candidate will act as a technical leader, ensuring successful solution delivery aligned with business objectives.
Key Responsibilities
Lead and facilitate ITAM (HAM/SAM) workshop sessions with stakeholders to gather and refine requirements
Demonstrate ServiceNow capabilities and propose best-fit ITAM solutions
Design and configure HAM and SAM modules on the ServiceNow platform
Translate business requirements into technical solutions and user stories
Refine and groom backlog stories, ensuring clarity and technical feasibility
Provide advisory support and best practice recommendations for ITAM implementation
Configure workflows, business rules, and automation using Flow Designer and scripting
Collaborate with architects, functional consultants, and business teams for end-to-end solution delivery
Support integration, data migration, and CMDB alignment activities
Ensure solution quality through testing, validation, and adherence to ServiceNow standards
Required Skills & Qualifications
8–10 years of experience on the ServiceNow platform
Strong expertise in ITAM, with hands-on experience in HAM and SAM implementations
Proven experience in leading workshops, demos, and client interactions
Proficiency in ServiceNow development and configuration (JavaScript, Glide API, Flow Designer)
Experience with CMDB, Discovery, and asset lifecycle management
Strong understanding of software licensing, compliance, and asset governance
Experience in Agile environments, including backlog refinement and story grooming
Excellent troubleshooting and problem-solving skills
Mandatory Certification
At least one ServiceNow CIS (Certified Implementation Specialist) certification (preferably in ITAM, HAM, or SAM)
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