Officetrack/WFM Consultant

Remote • Posted 2 days ago • Updated 14 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
3 Months
No Travel Required
Remote
$60/hr
Fitment

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Job Details

Skills

  • Officetrack
  • workforce management

Summary

Software Technical Expert (OfficeTrack Solution)
Location: Miami, FL
Duration: 3 months
Interview Mode: 2 Video


Job Description:


Work mode: For Local Candidate its 5 days onsite or for non-local its fully remote

Software Technical Expert - OfficeTrack
Our Client, a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-months contract to support the design, rollout, and continuous improvement of the OfficeTrack platform across dispatch and field operations.

Key Responsibilities:

- Design the OfficeTrack golden configuration with measurable acceptance criteria
- Build the phased rollout plan with change management (pilot, expand, scale)
- Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
- Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
- Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.)
- Define and execute the test plan against the production-like environment using tools Iris mentioned
- Surface a continuous improvement backlog as the engagement progresses


Required Skills
Required Qualifications:

- Experience with OfficeTrack or similar field service/workforce management platforms
- Strong background in dispatch, field operations, and workforce management systems
- Experience with enterprise integrations, process optimization, and workflow automation
- Knowledge of change management, testing strategies, and system governance
- Strong communication and stakeholder management skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91093714
  • Position Id: 9005264
  • Posted 2 days ago
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