Dynamics 365 Functional Consultant

Tallahassee, FL, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Dynamics 365
  • Azure DevOps (ADO)
  • Power Apps
  • Power Pages
  • UAT

Summary

Dynamics 365 Functional Consultant

We are seeking an experienced Dynamics 365 Functional Consultant to serve as the functional owner of Dynamics 365 CRM. This role is responsible for supporting day‑to‑day operations, driving system enhancements, and enabling continuous service improvement within a customer service/contact center environment. The consultant will act as a key bridge between business stakeholders, IT teams, and external vendors to ensure the CRM platform effectively supports business needs.


Key Responsibilities

  • Serve as the functional owner for Dynamics 365 CRM, ensuring platform stability, usability, and timely issue resolution
  • Act as the primary liaison between business stakeholders, IT teams, and external vendors/system integrators
  • Gather, document, prioritize, and manage business and functional requirements using Azure DevOps (ADO)
  • Lead functional project delivery and release management for Dynamics 365 Customer Service and Omnichannel capabilities
  • Plan and lead User Acceptance Testing (UAT) and support change management, training, and end‑user communications
  • Support ongoing CRM operations and maintenance (O&M) while identifying opportunities for continuous improvement

Required Skills & Qualifications

  • Hands‑on experience as a Dynamics 365 Functional Consultant
  • Strong expertise in Dynamics 365 Customer Service, including case management, queues, SLAs, and omnichannel functionality
  • Experience designing and supporting Power Apps (model‑driven and/or canvas) and Power Pages
  • Proficiency with Azure DevOps (ADO) for backlog management, user stories, sprint planning, and release coordination
  • Experience supporting CRM Operations & Maintenance (O&M) in enterprise and/or public‑sector environments
  • Excellent communication skills, with proven experience leading UAT, stakeholder engagement, and training initiatives
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117305
  • Position Id: 8908636
  • Posted 1 day ago
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