NICE inContact (CXone) Consultant | Remote | Contract

Job Title: NICE Technical Consultant/Developer Location : Remote Job type : W2 Contract JD NICE CXone Studio Scripting Building and modifying IVR call flows, SMS routing scripts, and skill-based routing rules within the CXone platform REST API Development & Integration Consuming and building REST APIs with JSON/XML, OAuth 2.0 authentication, and webhook configuration to connect CXone with Salesforce and ServiceNow CRM/ITSM Platform Knowledge Hands-on experience with Salesforce (Flow Designer, c

Job Position: NICE CXone Job Location : Remote Job Duration: Long Term Contract Job Summary We are looking for a NICE CXone and Cognigy Developer to design, develop, and support AI-powered customer service solutions. The ideal candidate should have experience in building conversational AI bots using Cognigy and integrating them with the NICE CXone platform to improve customer experience across voice and digital channels. Key Responsibilities Develop and maintain AI chatbots and voice bots using

Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies. Core responsibilities include but are not limited to: Solution Design including call routing, omnichannel solution, and WFM.Pre-Sales & Co

Job Description: Seeking a skilled Call Center Engineer with strong experience in ACD platforms (preferably Avaya) to support and optimize contact center operations. This role involves troubleshooting call routing, managing IVR flows, and ensuring high availability of voice and digital channels. Skills: ACD person not PBX. Avaya ACD experience preferred but at least one ACD platform experience required including understanding of ACD platform components, call routing logic and call flow configu