Senior Unified Communications Engineer

Overview

Our client is seeking a Senior Unified Communications Engineer to lead the evolution of our Microsoft Teams-based voice and conferencing environment. This role will be central to modernizing enterprise telephony, owning conference room technology, and helping design the AV and Teams Rooms strategy for
This position offers the opportunity to own and shape the future of Unified Communications at the client-starting with corporate voice and conference rooms, and evolving into a fully unified enterprise voice platform.

Top Priority: Microsoft Teams Voice (Mandatory)

This role is hands-on and Teams-centric. The most important qualification is deep experience with Microsoft Teams Voice / VoIP.
Required, non-negotiable experience:

• Microsoft Teams Voice / VoIP
• Microsoft Teams Rooms (MTR)
• Teams Room Pro licensing and configuration

This expertise is a core requirement and will be evaluated carefully.

Core Responsibilities

Unified Communications / VoIP / Telephony (Microsoft Teams)

• Lead architecture, deployment, and lifecycle management of Microsoft Teams-based voice solutions
• Support and execute telephony migrations from legacy systems
• Engineer and support both call center and corporate voice environments
• Ensure reliability, scalability, and operational excellence across UC platforms

Conference Room Engineering (Hands-On + Design)

A hybrid role with both implementation and architecture responsibilities.
Technology Selection & Installations

• Select and standardize conference room technology and AV stacks
• Design and deploy Teams Rooms for new office builds (including the new HQ)
• Work with vendors and internal partners during build-outs and implementations

Troubleshooting & Support

• Resolve issues ranging from basic endpoint problems to architectural challenges
• Provide escalation-level support for conference room and AV systems

Microsoft 365 Administration

General M365 administrative capabilities are required, including:

• Microsoft Teams administration
• SharePoint administration
• Broad Microsoft 365 tenant management

Formal Job Description

As a Senior Unified Communications Engineer, you will be a technical expert responsible for architecting, optimizing, and sustaining the clients enterprise unified communications and video conferencing ecosystem. Your primary focus will be Microsoft 365 technologies-particularly Microsoft Teams, Teams Voice, and Teams Rooms-while also supporting modern AV solutions for conference rooms.
This role blends hands-on engineering with strategic UC leadership, ensuring seamless collaboration experiences across the organization.

Key Responsibilities

Unified Communications Design & Implementation

• Design, deploy, and manage enterprise UC platforms (Teams, Teams Voice, Teams Rooms, Exchange Online, SharePoint, Zoom)
• Integrate UC solutions with enterprise workflows and security standards
• Automate provisioning, monitoring, and incident response workflows

AV & Conference Room Technology

• Support and maintain AV systems for ~22 conference rooms, including premium spaces
• Define standards and documentation for AV and video conferencing systems
• Troubleshoot and support technologies such as Poly/Polycom, Shure, Biamp, Dante, and Crestron

Operational Excellence & Governance

• Establish governance practices, sprint reviews, and UC roadmaps
• Strengthen security posture for shared devices and meeting spaces
• Ensure platform observability, resilience, and rapid incident response

Collaboration & Vendor Management

• Partner with Workplace Solutions, IT, and Security teams
• Manage vendors, evaluate solutions, and lead proof-of-concept initiatives
• Maintain financial stewardship for UC and AV investments

Coaching & Continuous Improvement

• Mentor junior engineers and share best practices
• Develop standards, templates, and automation frameworks
• Use data-driven insights to improve UC performance and reliability

Required Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience
• 7+ years of engineering experience with enterprise UC and video platforms
• Strong hands-on experience with Microsoft Teams Voice and Teams Rooms
• Deep knowledge of VoIP, UC security design, and telephony migrations
• Experience with AV ecosystems, signal flow, device management, and troubleshooting
• Ability to automate operational processes through scripting or workflow tools
• Strong troubleshooting mindset and customer service orientation

Preferred Qualifications

• Financial services industry experience
• Experience with Logitech Rally and advanced room systems
• Familiarity with Crestron programming (nice to have, not required)
• Experience with security and identity integration for shared or multi-user devices

Job Type & Location
This is a Contract to Hire position based out of Appleton, WI.
Pay and Benefits
The pay range for this position is $50.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Appleton,WI.
Application Deadline
This position is anticipated to close on Apr 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.