CMS Support (AM)

RESPONSIBILITIES:
Kforce has a client that is seeking a CMS Support (AM) in Orlando, FL.

Summary:
As a CMS Support Specialist, you will perform a variety of technical and analytical support tasks and duties to assist the day-to-day activities of the Marketing Departments. CMS Support Specialists are responsible for supporting all marketing departments with daily functions such as computer troubleshooting, campaign setups, booking dated packages, maintaining agents' connectivity with the system, research tasks, ensuring open lines of communication with all department leaders, and protecting customer and company confidential information. You will support strives to always provide the highest quality of service to our internal customers at the call center.

Responsibilities Include:
* Run ad hoc reports as needed for all sales departments
* Be present on the floor at beginning of shift to make sure all agents receive calls and must troubleshoot and repair agents' computers when they are having issues (frozen up, getting on computer, icons deleted, etc.)
* Reply to all emails sent to support
* Ensure supervisors have the necessary tools to complete their daily tasks; Also ensure they are trained on the tools
* Work with department admins to provide headsets to agents
* Close all tickets each shift
* Book dated packages and tours and check status of various leads to see they have been charged
* Provide audio recordings to managers and assist with training of new users to pull recordings, as necessary
* Ensure all sales departments can always receive or initiate calls through the system

REQUIREMENTS:
* Windows Environment
* CMS Support
* Customer Service Skills
* VM - Windows365
* CX1 - any CMS, but CX1 is the system utilized
* TCM - nice to have
* Clarity - nice to have

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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