Job Title: CRM Coordinator
Location: Los Angeles, CA / Remote
Job Summary
We are seeking a highly organized and detail-oriented CRM Coordinator to support the execution and day-to-day operations of customer relationship management (CRM) initiatives. This role will focus on managing in-app messaging and banner workflows, ensuring seamless execution, accurate reporting, and effective coordination with internal teams and external vendors.
The ideal candidate is comfortable working in a fast-paced environment, managing multiple tools, and collaborating across cross-functional teams to deliver high-quality CRM campaigns.
Key Responsibilities
- Own and manage the end-to-end in-app banner workflow, including campaign setup, execution, and performance reporting in partnership with external vendors (e.g., Redfast)
- Coordinate and support CRM campaign execution across platforms such as Salesforce and Braze
- Track, log, and help resolve issues across CRM and marketing technology tools, including SDK integrations and campaign delivery systems
- Maintain and organize team assets, including naming conventions, campaign calendars, and shared documentation
- Assist in creating and maintaining CRM playbooks, process documentation, and best practices
- Collaborate with cross-functional teams including Marketing, Product, and Engineering to ensure smooth campaign delivery
- Provide backup support for CRM operations when team leads are unavailable
- Support reporting efforts by tracking campaign performance and ensuring data accuracy
Required Qualifications
- 2 4 years of experience in CRM operations, marketing operations, or lifecycle marketing
- Hands-on experience with CRM platforms such as Salesforce Marketing Cloud or Braze
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Excellent communication and collaboration skills
- Experience working with cross-functional teams and external vendors
Preferred Qualifications
- Experience with in-app messaging, push notifications, or banner campaign tools (e.g., Redfast or similar)
- Basic understanding of campaign reporting, analytics, and performance tracking
- Familiarity with mobile marketing, SDK integrations, or customer engagement platforms
- Experience in media, entertainment, or digital subscription businesses is a plus
Key Skills
- CRM Campaign Execution
- Braze
- Salesforce Marketing Cloud (SFMC)
- Campaign Operations
- In-App Messaging & Banner Campaigns
- Reporting & Analytics (Basic)
- Stakeholder Coordination
- Process Documentation
Galent is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business needs. The company does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.
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