Job#: 3024645 Job Description: Customer Engineer for Dynamics CRMType: 12-month contract to start Location: United StatesSchedule: 100% remote *please note that the role is not currently open for c2c engagements. We are seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. For Dynamics CRM, there should be a strong focus on upgrades, infrastructure, performance tuning, customization, troubleshooting and code review. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).
Responsibilities- Establish yourself as a trusted advisor with key stakeholders at assigned customers
- Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
- Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
- Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
- Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
Required QualificationsGeneral- Fluency in English
- Effective communication skills to identify, engage, and interact with key stakeholders
- Proficiency in delivering technical training
- Consulting and customer facing role experience
- Excellent problem-solving and troubleshooting skills
- Ability to work collaboratively in a team environment
- Deep technical acumen combined with a curiosity to continue learning
- Excitement for modern engineering tools and practices
Dynamics CRM- Enterprise level support and administration focused specifically with:
- CRM infrastructure installation and configuration
- CRM deployment configuration
- CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
- CRM integration
- CRM performance and tuning optimization
- Dynamics CRM Cloud Migration
- Knowledge in CRM 2015+ build versions and upgrade experience
- Architectural experience for Dynamics CRM on-premises
- Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
- Environment health assessment experience
- Data recovery planning
Dynamics 365 Customer Engagement Online and Power Platform- Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Dynamics 365 Customer Insights - Journeys
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
- Dataverse
- Power Apps
- Power Automate
- Power Platform admin center
- Administration experience
- Customization and Integration experience (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
- Application Lifecycle Management experience (Solution management and automation)
Desired QualificationsDynamics CRMGeneral- Experience authoring technical training
Dynamics 365 Customer Engagement Online and Power Platform- Power Platform governance and center of excellence experience
- Advanced Microsoft certifications
- Experience with Dynamics 365 Customer Insights - Data
- Experience with Dynamics 365 Project Operations
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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