Genesis10 is currently seeking a Senior VoIP / Contact Center Engineer for an onsite position with a Global Financial Institution located in Jersey City, NJ, Charlotte, NC or Jacksonville, FL. This is a 12+ month contract opportunity. Seeking a senior-level engineer with deep expertise in Avaya Contact Center and Voice platforms to support the Real-Time Collaboration (RTC) Contact Center Engineering organization. This role is responsible for engineering, implementation, and program delivery support for large-scale, high-availability Contact Center platforms aligned to never down service objectives. The candidate will operate at the intersection of engineering execution, program delivery, and senior leadership communication, supporting complex, fast-moving initiatives.
Responsibilities: - Lead implementation and configuration of Avaya Contact Center solutions based on approved engineering designs
- Partner with program delivery teams to develop timelines, milestones, and engineering execution plans
- Support business-driven initiatives and ensure alignment with enterprise architecture standards
- Provide clear, structured status updates and risk articulation to senior leadership
- Develop and maintain engineering documentation, including build guides, configuration standards, Bill of Materials (BOMs), and cost estimates
- Provide L3/L4 engineering support for complex, integrated voice environments
- Create and maintain installation, configuration, and operational procedures for core Avaya platforms
- Participate in cross-functional design and troubleshooting efforts across voice, network, and application teams
Requirements: - 8+ years of Contact Center / VoIP engineering experience
- Bachelor's degree in Telecommunications, Computer Science, or related field (or equivalent experience)
- 7+ years of hands-on experience implementing and supporting enterprise voice solutions
- Expertise in Avaya Voice / Contact Center Platforms (Avaya Communication Manager (ACM), Avaya Session Manager & System Manager, Avaya AES, CMS, Media Servers)
- Experience with Call Center Engineering (ACD/PBX programming, IVR, vectors, adjunct routing, call flows)
- Knowledge of VoIP & Networking (SIP, RTP/RTCP, H.323, QoS configuration, LAN/WAN networking fundamentals)
- Experience with Infrastructure & Integration (Clients, SIP trunking, ISDN/PRI, CTI integrations, multi-layered environments)
- Proficiency with Visio, PowerPoint for executive-ready communication
- Strong program delivery mindset (timeline creation, dependency management, execution tracking)
- Ability to communicate effectively with senior leadership and technical teams
- Proven ability to operate in high-pressure, time-sensitive environments
- Strong analytical, troubleshooting, and problem-solving skills
- Self-directed, highly motivated, and capable of owning outcomes end-to-end
Desired skills: - Experience with certificate lifecycle management, including use of Venafi or similar enterprise certificate management platforms
- Experience with license management across Avaya Aura stack
- Exposure to Intrado E911 solutions
- Familiarity with NICE call recording platforms
- Knowledge of TCP/IP deep-dive troubleshooting
Pay range: $63.68 - $71.68 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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