Job Title: Application Support Analyst: I (Junior)
Location: Remote or IGH Hybrid (City, State)
Duration: Contract - 6 months
Pay Range: $22/hr $28/hr (W2)
Job ID: 372812
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking an Application Support Analyst I (Junior) to join our team. The ideal candidate will have strong experience in Microsoft Office Suite, web browsers, and Adobe tools, with beneficial exposure to FISERV products, and a proven ability to support customers, execute QA testing, and configure complex product settings accurately.
Responsibilities:
- Provide timely, clear, solution-focused support to producer and retail customers.
- Execute QA testing for product enhancements and document results.
- Set up complex product configurations and customer online access per defined processes.
- Manage multiple tickets and tasks simultaneously while maintaining accuracy and service levels.
Required Skills & Qualifications:
- Proficiency in Microsoft Office Suite, common web browsers, and Adobe tools.
- Demonstrated attention to detail with the ability to follow processes completely and accurately.
- Experience with QA testing and documentation for product enhancements.
- Ability to configure products and provision customer online access.
- Strong multitasking and prioritization skills in a ticket-driven environment.
- Clear verbal and written communication with diverse customer groups.
Preferred Skills:
- Experience with FISERV products.
- Background supporting financial services applications.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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