Service Desk Technician

Service Desk Technician (Hybrid/Remote | Contract)

Overview

We are seeking a customer-focused Service Desk Technician to provide technical support across a large, distributed enterprise environment. This role is ideal for someone with a strong help desk background who thrives in a fast-paced, high-volume support environment and is passionate about delivering excellent end-user service.
You will support a wide range of users across multiple locations, assisting with day-to-day technical issues and ensuring minimal disruption to business operations.

Key Responsibilities

• Provide remote technical support for a large user base across multiple sites
• Troubleshoot and resolve issues related to:
  • Windows 10/11 operating systems
  • Microsoft 365 (O365) applications
  • Network connectivity and email access
• Handle a variety of support requests including:
  • Password resets
  • Account access issues
  • Software and hardware troubleshooting
• Document and manage tickets using a ticketing and remote access system
• Maintain adherence to call center/service desk metrics, including:
  • Call handling time
  • Availability
  • Ticket resolution timelines
• Assist with occasional hardware-related projects as needed
• Deliver a high level of customer service in every interaction

Required Skills & Qualifications

• 2+ years of experience in a help desk or service desk environment
• 2+ years supporting:
  • Windows 10/11 environments
  • Microsoft Office 365
• Experience working in a high-volume or call center-based IT support environment
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication skills

Preferred Qualifications

• Experience with:
  • Ticketing systems and remote support tools (e.g., Ivanti or similar)
  • ACD/call routing systems
• Exposure to supporting large, distributed user environments
• Familiarity with enterprise applications

Work Environment

• Primarily remote role (after initial onboarding)
• Must reside within the designated region to be eligible
• Collaborative team environment (approximately 10 service desk technicians)
• Fast-paced, metrics-driven support setting

Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on May 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.