AWS Connect Engineer

Job Title: AWS Connect Engineer Location: Remote Responsibilities:Design, develop, and optimize Amazon Connect contact flows and call routing solutions.Build and maintain integrations between Amazon Connect and enterprise telephony systems, including Cisco and AT&T environments.Develop and support backend applications using Java, Spring Boot, and Microservices architecture.Create, enhance, and maintain APIs to support contact center operations and business processes.Troubleshoot and resolve issu

Role Overview We are seeking an experienced AWS Connect Expert to act as a Technical Advisory Consultant for implementing next-generation AI-powered conversational IVR solutions using Amazon Connect. The role focuses on providing architecture guidance, design validation, and best-practice recommendations across the full implementation lifecycle. Note: This is a non-development, advisory-driven role focused on solution assurance and technical leadership. Expertise You''ll Bring: Core Technical

Core Technical Skills Deep expertise inAmazon ConnectExperience with:Amazon Lex V2Contact LensAI/NLP-based conversational IVR systemsStrong understanding of:CCaaS architecture and contact center designCall flows, routing strategies, and queue managementCloud & Integration Skills Strong AWS experience including:IAM, Lambda, S3, CloudWatchCI/CD and Infrastructure as CodeExposure to:AI/ML services and conversational AI ecosystemsSystem integrations and API-based architecturesAdvisory & Leadership S

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op