Sr. Service Now Developer

Job#: 2075473

Job Description:

Intro:

We are seeking an experienced Senior ServiceNow Developer with deep technical expertise in the ServiceNow platform, specializing in IT Service Management (ITSM), IT Asset Management (ITAM), Platform Integrations, and Discovery. The ideal candidate will have a proven track record of designing, implementing, and managing complex ServiceNow solutions. This role will involve leading overall platform implementation, driving innovation, ensuring system optimization, and designing solutions for platform delivery. Candidates should demonstrate strong leadership skills to guide technical teams and business stakeholders.

Job Description:

As a Senior Developer, you will be responsible for shaping the strategy, architecture, and delivery of the ServiceNow platform. You will lead the design of workflows, integrations, and modules, ensuring scalability, performance, and compliance. This role requires hands-on technical expertise, strong leadership, and the ability to collaborate across multiple business functions to deliver innovative solutions that align with organizational goals.

Must-Haves:

Platform Strategy

• Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry best practices.
• Collaborate with business leaders, stakeholders, and technical teams to implement innovative ServiceNow solutions.
• Define platform roadmaps to ensure scalability, performance, stability, and audit compliance.
• Extend platform capabilities through workflow design, integrations, and module development.

ServiceNow Implementation & Optimization

• Drive end-to-end implementation of ServiceNow solutions, including ITSM, ITAM, ITOM, SecOps, GRC, and TPRM modules.
• Manage platform upgrades and ensure applications meet enterprise security and compliance standards.
• Provide technical guidance for configuration, customization, and development based on business needs.
• Oversee documentation, knowledge base materials, and training for process owners and stakeholders.

Leadership

• Provide governance and enforce technical best practices.
• Mentor and guide a team of ServiceNow engineers.
• Collaborate with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and platform success.
• Demonstrate strong decision-making skills and the ability to meet strict deadlines.

Stakeholder Engagement & Communication

• Partner with executive leadership to understand business objectives and deliver measurable outcomes.
• Ensure clear communication of project status, challenges, and milestones to stakeholders.

Continuous Improvement

• Establish governance and best practices to improve platform performance and efficiency.
• Stay current with ServiceNow trends, releases, and best practices, applying new technologies proactively.
• Foster a safe environment for experimentation with technical solutions to address organizational challenges.

Requirements:

• 10+ years of experience with ServiceNow, including ITSM, ITAM, ITOM, SecOps, GRC, and TPRM modules.
• Strong background in architecture and design of ServiceNow implementations, workflows, custom apps, and integrations.
• Proven experience leading technical teams and delivering large-scale projects.

Technical Skills

• Proficiency with scripting languages (JavaScript, Glide, etc.) and Service Portal technologies (HTML, CSS, AngularJS, SASS, Bootstrap).
• Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub, and Spokes.
• Familiarity with Agile, Scrum, and Kanban methodologies.
• Nice-to-have: Perl and Python programming in Linux environments.

Leadership & Communication

• Demonstrated ability to mentor technical teams and foster a collaborative, high-performance culture.
• Excellent communication skills, with the ability to present complex technical concepts to business leaders.

Education/Certifications

• Bachelor's degree in IT, Business, or related field preferred (or equivalent work experience).
• ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL v3/v4 certification is a plus.
• Certified Technical Architect (CTA) is highly desirable.

What's in it for you?

This role offers the opportunity to lead the evolution of a mission-critical platform that supports multiple business functions. You will work on complex, large-scale ServiceNow implementations, collaborate with executive leadership, and drive innovation across the organization. Our environment emphasizes continuous learning, technical excellence, and collaboration, giving you the chance to expand your expertise and grow professionally. You will be empowered to make impactful decisions, experiment with new technologies, and deliver solutions that provide measurable business value.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.