Sr. IT PMO Manager

Job Summary

Job Description

The Senior Manager, PMO will lead a team of 10+ program and project managers, driving value through IT projects and delivery services at Medline. This role involves deploying project/program management practices, governance standards, processes, and metrics to ensure projects/programs are defined, scheduled, tracked, and communicated effectively.

Reporting to the Senior Director of the PPMO, this leader will manage critical delivery operations within the PMO and Medline, including:

• Information Services (I/T) Portfolio: Ownership of active projects, intake, and roadmaps within this portfolio, typically IT-funded and led. This manager will handle key leadership relationships, escalations, planning, and overall customer satisfaction.
• Key PMO Process Leadership: Ownership of key processes such as IT Resource Capacity management, Internal Chargeback management, offshore delivery alignment, and other delivery processes and governance strategies.

Responsibilities

• Manage 10-12 project managers delivering within portfolios tied to business units at Medline.
• Direct, coach, and mentor staff in program management tools and techniques.
• Participate in department personnel strategies, including recruiting, retention, hiring, performance coaching, corrective action, and career development.
• Provide escalation support for project delivery issues.
• Oversee project portfolios, assessing cross-project risk and resource conflicts.
• Work with fellow PMO leaders to optimize Medline's project delivery strategy, improving project capacity and demand management.
• Collaborate with internal IT process and business sponsors on project prioritization, continuous improvement efforts, and actionable plans.
• Participate in long-range planning, identifying gaps in resource and skill needs.
• Guide Project Managers in all project components, including resource/staffing options and balancing internal resources across projects.
• Create and lead process change efforts, incorporating effective change and risk management controls.
• Drive standards and methodologies across project/program management activities, ensuring quality deliverables in a cost-effective manner.
• Stay current with industry approaches and tailor new methodologies to the environment as needed.

Formal Education & Certification

• Bachelor's Degree required; Master's Degree preferred.

Knowledge & Experience

• 12+ years of progressive project management experience.
• 5+ years of managerial experience leading a PMO team of project and program managers.
• Proven success in project/program planning and implementation, delivering major/mission-critical projects.
• Demonstrated IT leadership skills with significant PMO interaction.
• Experience leading teams through change, with a preference for transforming organizations from waterfall to agile delivery.
• Skill in implementing process improvement efforts.
• Experience measuring and governing key PM processes (e.g., project life cycle, portfolio management).
• Proven ability to lead a team of Project Managers, discern talent, and proactively manage and mentor staff.
• Strong understanding of project financials, chargebacks, etc.
• Expertise with SharePoint, Excel, and Jira.
• Experience collaborating with senior business stakeholders and executive leaders in a dynamic organization.
• Ability to lead through shifting scope, budgets, and priorities.

Personal Attributes

• Ability to work independently and in a team-oriented, collaborative environment.
• Adaptability to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Strong leadership during times of change.
• Quick understanding of Medline's business processes and systems.
• Success in environments without robust process structures.
• Effective assessment of communication styles of team members and contractors from diverse disciplines.
• Persuasive, encouraging, and inspiring.
• Ability to elicit cooperation from senior management, clients, and multiple departments.
• Political sensitivity to bring projects to successful completion.
• Effective verbal and written communication skills across all organizational levels.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Maintain professional demeanor at all times, adhering to Medline's code of ethics and corporate policies.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$134,000.00 - $201,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.