JIRA Administrator & Agile Coach

Job#: 3026305

Job Description:
Role Summary

The JIRA Administrator & Agile Coach will lead modernization, standardization, and rehabilitation of enterprise JIRA boards across the bank while coaching teams and leaders on Agile best practices. This hybrid role combines deep hands-on JIRA administrative expertise with Agile coaching to ensure proper adoption of tools and frameworks across technology teams.

Key Responsibilities

Conduct assessment of current JIRA usage and configurations.

Lead rehabilitation and standardization of JIRA boards, workflows, and governance.

Serve as Agile Coach for Scrum, Kanban, and SAFe teams.

Facilitate Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Support and coach Product Owners in backlog refinement, prioritization, and story definition.

Review Azure DevOps or JIRA boards to manage sprint delivery, updating tasks as necessary.

Remove impediments and proactively identify risks impacting delivery.

Promote Agile best practices and coach teams on self-organization and continuous improvement.

Coordinate dependencies across multiple products, teams, and stakeholders.

Track and communicate team performance metrics such as velocity and predictability.

Foster strong collaboration between IT, Product Owners, and business stakeholders.

Support Agile transformation initiatives across the organization.

Encourage a culture of accountability, learning, and continuous improvement.

Create Product Status Reports in alignment with PMO standards.

Required Qualifications

5+ years JIRA Administration experience.

3+ years Agile Coaching experience.

Experience establishing governance and standards.

Strong communication and leadership coaching skills.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.